Manager Trainee Form | McDonald's Egypt

Scenario #1

You are a restaurant manager and you have recently thought of a new procedure that you believe would improve the work process. Some of the employees in your restaurant agree with the change and some do not. One of your employees openly criticises the idea to your manager.

What would you do and why? Choose ONE option.

A. You decide not to respond to the critics in order to avoid unnecessary conflict.
B. You blame the employee for going over your head to the manager and work to promote your idea with even more enthusiasm.
C. You meet the employee for a talk and explain that bypassing your authority is unacceptable.
D. Employees' trust in their manager is important so you decide to implement only some of the changes to keep your employees satisfied.

Scenario #2

At a marketing meeting with your supervisor and the senior marketing manager you find yourself in the midst of a conflict between them. You know that the two do not get along professionally and that they are in constant disagreement. They are now arguing about strategies for a new campaign, and are asking you to pick a side.

What would you do and why? Choose ONE option.

A. You accept the idea of the senior marketing manager. Since she is more senior she has more influence on your status in the company and therefore it is politically wiser to support her.
B. You accept the idea of your supervisor. Since he is directly above you, he has more influence on your daily routine in the company and therefore it is politically wiser to support him.
C. You weigh up the advantages and disadvantages of each side and decide accordingly without getting involved in their personal conflict.
D. You believe that getting involved in this dispute would be unfavorable to you as both sides are superior to you. Therefore, you refuse to pick a side saying that both strategies are equally successful.

Scenario #3

After you have served two years as manager of the sales team, the director of your company hires a new assistant manager. You are able to work with him, but your impressions of him are negative - you find him arrogant and disloyal. The director has now considered sending him on a course that would create an opportunity for his relocation to a different position within the company. But, it would also speed up his promotion.

What would you do and why? Choose ONE option.

A. Since this course is likely to result in the relocation of the assistant manager, you approve his participation in the course.
B. You contact your director immediately and ask that he be relocated to a different position, more suited to his capabilities.
C.You refuse his participation in the course and discuss it with him. You express your concerns and you try to work out your differences. You update your director.
D. You approve his participation in the course since it was offered by the director. However, you voice your concerns to the director.

Scenario #4

You have been working as a salesperson for the past year and have consistently achieved great sales numbers. Due to personal reasons, you have recently been unfocused at work and as a result your work performance has declined. Additionally, due to changes in the market, the sales numbers of your team have decreased as well. Your director does not seem to be taking the changes in the market into account and is blaming your poor performance and poor leadership on your part.

What would you do and why? Choose ONE option.

A. You explain your personal situation to the director and apologise for the decline in the performance of your team. You ask to take a few days off to recover.
B. You make a decision to put aside your personal situation and consult other sales directors regarding their ways of managing an unstable market. You totally give your focus to your work.
C.You update the director on the changes in the market and explain that there is nothing that can be done at the moment to improve sales.
D. You blame your team members for their poor performance and set new, more attainable sales targets in line with the changes in the market.

Scenario #5

You have been working as a salesperson for the past year and have consistently achieved great sales numbers. Due to personal reasons, you have recently been unfocused at work and as a result your work performance has declined. Additionally, due to changes in the market, the sales numbers of your team have decreased as well. Your director does not seem to be taking the changes in the market into account and is blaming your poor performance and poor leadership on your part.

What would you do and why? Choose ONE option.

A. Since the rumour is already out, you update everybody in the organisation that you are in the midst of negotiations for a new position. This may even encourage your directors to promote you within the company.
B. Since it is only a rumour, you don't update anyone until you actually hand in your notice. Nothing has been decided yet.
C.Since the rumour is already out and you will probably leave, you focus less in your work and a bit more in attaining the new position.
D. Because the rumour is out you update your manager and only him about your intention of leaving. Since you are still an employee there, you keep working normally.

Scenario #6

The company you work for is experiencing financial difficulties. You have thought of a creative solution that will attract more clients. But, the company will have to let go a current client who is stable, loyal but not so profitable client (due to a conflict of interest). Two out of three directors agree with you while your manager does not because she believes this is too risky.

What would you do and why? Choose ONE option.

A. You trust your manager's judgement and withdraw your proposition. There's no point in going against her better judgement.
B. You present a document to your manager describing the advantages of your proposition and its contribution to the company. If she keeps insisting, you'll support her decision.
C.You implement your proposition even with the manager's resistance. Since you believe in this proposition, you decide to trust your judgement and go behind her back this once for the benefit of the company.
D.You confront your manager on the issue and insist that she accept your proposal. You beleive that you are right. You have two directors to back you and will not give up until you convince your manager otherwise.

Scenario #7

A co-worker is undermining you. Currently, he is at a less senior position than you in the company and hasn't been working there for long. However, he is better educated than you and is also considered a fast learner. You know from a third party that he is interested in taking over some of your responsibilities.

What would you do and why? Choose ONE option.

A. You wait to see how things develop; at the moment this information is just a rumor.
B. You call your co-worker in for a talk. You explain that cooperation is important at any workplace and tell him you believe both of you can learn from one another. If he refuses to understand you take more serious steps.
C.You do not want to take any chances with such issues. You report the matter to your supervisor and advise him to consider replacing your co-worker.
D.Since you do not want to make a "big deal" out of the issue, you ask a third party to tell your co-worker that his behaviour is unacceptable.

Scenario #8

You are a restaurant manager. Two crew of your staff are very late to participate in a training course. The training department manager has informed you that she has chosen employees from another restaurant instead. Relations with the training department are not good.

What would you do and why? Choose ONE option.

A. You do not accept the decision and send the training manager a tough e- mail demanding that she re-open the course for your employees as their performance is affected by the delay in their training. You make sure to cc the executive director.
B. Since relations between you and the training manager are not good, you decide to let the subject go this time and wait a few months until the next course opens.
C.You contact the manager of the other restaurant, whose workers were selected for training instead of your employees. You try to convince him to let one of your employees take the course instead of one of his.
D.You talk to the training manager and try to understand the reasons for her decision. You explain the necessity of training for your restaurant's performance and try to persuade her to let at least one of your employees attend the course.

Scenario #9

In the past month one of your employees has shown a major decline in her performance. In addition, she has started coming in late and seems very frustrated with her work. Her behaviour is influencing the atmosphere in the restaurant as she is a popular employee and has been working for the company for long.

What would you do and why? Choose ONE option.

A. You meet with the employee and explain that her negative behaviour is affecting not only her performance but that of the entire restaurant. You express a sincere desire to help her during her rough patch on condition that she cooperate with you and improve her attitude.
B. You feel that since she is a very popular employee it is crucial that she be replaced temporarily or else restaurant performance will suffer. You transfer her to another restaurant for the time being and promise her that once her performance improves, you will transfer her back.
C.You call a staff meeting to talk about the negative atmosphere in the restaurant. You discuss her contribution to the restaurant atmosphere in the hope that her behaviour will improve.
D.You decide to let it blow over. She has been a consistently good employee until recently and you feel you need to "cut her some slack". Part of your job is to be sensitive to your employees' needs when necessary.

Scenario #10

You are assigned to work on a project along with another co-worker. He has been working in the restaurant longer than you. Since he has no great ambitions or aspirations to develop professionally, he does not put much effort into your mutual project.

What would you do and why? Choose ONE option.

A. This is an inflexible situation as far as you are concerned, so you accept it and do your share of the work load to the best of your ability. The rest is up to your co-worker.
B. You are concerned that the quality of the project will reflect badly on you and the company, so you put in extra hours to complete the project by yourself to the best of your abilities.
C.You cannot accept this kind of attitude. You immediately contact your manager to discuss the situation. You request that your co-worker be replaced by another worker to complete the project.
D.You reach out to the co-worker, explain your difficulty and try to negotiate a fair distribution of the work load between you. You take into account that you might have to put in extra hours to complete whatever tasks he neglects to do.

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